Hospitality Technology Magazine
July/August 2007
"Picture Perfect Staff"
By Lisa Terry, Contributing Editor
This article explains how using technology can help to improve employee satisfaction on the job. By using management software, several important issues can be addressed and maintained automatically and efficiently. Workforce management software is growing steadily, and is projected to show a 16% increase by 2010.
There are five key focuses this article points out that a good workforce management software will help to address. The first is finding the right people for the job. By using computers and all of the technology available, time is no longer wasted trying to see if someone is a "good fit". Each job has a specific criterion and the computer software helps to link the right applicant to the right job. It is also beneficial for the applicant to be able to view the status of their application online. The second issue is ensuring accurate pay. The process of clocking in and clocking out can be handled electronically with much less error than if it were done manually. The third issue was to create a work schedule based on demand. Having too many or too few employees on the job at any given time can cause frustration. This sort of software can help to eliminate these problems with the close supervision of managers. The fourth issue is providing visibility and control. Workforce management software makes viewing informations such as time off from work for vacation or sick days, benefits, and the ability to trade days off with fellow workers accessible. The final issue addressed by this article was the notion of investing in the employee. By saving time and money through the use of paperless systems and new technologies, companies can now put more time and money into the training and development of employees, i.e. investing in them.
I think that this article is right on point, and definitely agree with it. The use of new technology can make our daily lives much more simple and efficient. However, I do feel that it is important that these systems and technologies be closely maintained and kept track of. technology can certainly be a key contributor to employee satisfaction. It is important to make sure that the employees are on board with the technology, and that it is working for them as much as it is working for the company. There must be a trust and acceptance of what is taking place in order to ensure that employee satisfaction truly does increase.
There are many aspects of running a business that are made more efficient and effective through the use of technology like this article pointed out. I am curious to see where the future takes us in respect to how many more areas of the business can be controlled or maintained through computers. It seems inevitable that the direction we are heading is one of modernization and up to date resources and that is why it seems necessary to get on board now and embrace these new changes.
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2 comments:
I agree, technology can definately make these work processes much more efficient. I think the fact that applicants have the ability to check their application status is great. I think there is room for a lot less error with the use of technology and less paperwork. I do agree that you need to make sure that your employees are comfortable with the technology though; there is no sense in using it if they are not confident in it.
Technology definitely can make work more efficient. Less paperwork and the abilities to check status online is great, however, I think employers need to be careful not to bog down their employees with too many technologies. I have worked at too many properties with systems that were not user friendly and made work a hassle for the employees rather than make their job easier.
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