Blog Posting #3

Hospitality Technology Magazine
September 2007
Wireless Access Everywhere
By George Koroneos, Contributing Editor



This article discusses the importance of wireless internet access. As we all know, this is an extremely popular and rapidly growing trend throughout the industry. Many hotel companies are beginning to require their properties to go completely wireless, or at a minimum at least offer such a service. This has been spawned by the fact that travelers today, whether for business or pleasure, desire to be able to access the internet from their own laptop computers via wireless access on the hotel's property.

There are some inherent struggles with adopting these technologies. Like so many aspects of IT, wireless access technology is constantly changing and improving. It is necessary for hoteliers to build in the cost of updating and upgrading their services into their budget much like the need to buy new linens and change carpets. Fortunately there are some alternative solutions when it comes to revamping an entire property to have no dead spots in their WiFi services. Even with these options however, it doesn't make upgrading to faster connections any cheaper. 802.11b service is now considered antiquated. The new standards for the latest routers are being headed up by 802.11n and 802.11i services which are the fastest yet.

The use of wireless access throughout a hotel is not a benefit only gained by the customer. This technology hes become a terrific tool for employees and managers as well. Companies like Vocera have developed systems using WiFi to communicate effectively the needs of guests to all employees who need to be informed instantaneously. These systems help to create the ultimate service experience which then ultimately makes more loyal and satisfied guests who return to your property.

I really enjoyed this article. It seems to be right on track with this very popular technology trend. I thought it was very interesting to read about some of the services being provided and also some of the companies who are developing systems and other technologies to be used in conjunction with wireless internet access. I had never heard of a Slingbox before this article, but now after checking out their website I almost want to buy one. Technology is an ever changing, always improving area which has so much potential for anyone in the hospitality business or pretty much any other career field to make use of. Possibilities seem to be endless and I feel that our generation will continue to be on the cusp of many new advancements.